Commercial Cleaning Services

An image of a person cleaning in healthcare environment It does not matter what type of business you are running, keeping your store, office, building, or workplace clean is a vital part of your commercial activities. Nobody wants to visit a place that is not environmentally-friendly, or worse, one that is totally unhygienic.

Importance of Commercial Cleaning
Commercial cleaning makes the workplace more productive, pleasant, and comfortable for everyone. A clean environment will encourage a healthy environment by engaging and motivating employees as well as customers to keep the premises clean.

Increased Productivity
Your employees, as well as customers, will feel more content and healthier in a cleaner environment. Polluted air is a health risk, and people don’t usually want to be in an unsanitary environment. A clean environment ultimately increases your level of production and focus.

Reduced Risk
There are fewer chances of catching a disease if your commercial environment is clean. The most common places for a virus to spread are crowded commercial areas. If you regularly clean your store, the chances of an infectious disease spreading also reduce.

Value for Money
If you invest in only the basic cleaning methods, you will notice dust lingering around the top of your shelves or blinds. Store maintenance should also be a part of your day-to-day tasks; therefore, you should invest in high-quality commercial cleaning services. This will provide long-term cost savings as it will prevent furniture damage as well as other forms of property damage.

Why Should You Go for Commercial Building Cleaning?
Crew Care suggests that commercial cleaning is not the same as domestic household cleaning. Commercial cleaners take extra care and use professional-grade solutions to fight contamination.

Moreover, by meeting your commercial cleaning requirements, you can boost the morale of your employees and enjoy a clean and safe environment. Here are some of the reasons why you should go for commercial building maintenance:

Make a Good Impression
When a customer enters your store or building, they judge you based on your surroundings. If your place is too dull or unsanitary, they might feel uninvited and reluctant to visit again.

Commercial Cleaning is Healthy
A clean store or building is a healthy place to be at. You should provide a clean, germ-free, and uncluttered environment for your workers.

Reduced Health Hazards
The chances of respiratory problems will significantly reduce if the air is clean. Commercial cleaning removes unseen dust particles that might be hazardous to the health of your employees and customers.

Bathrooms Look Better
One of the worst places in a commercial area can be a disgusting bathroom. If you don’t keep it clean, people will always associate your office or commercial space with a lack of cleanliness (no matter how good the building is).

If you are looking for good commercial cleaning services, please visit our website and check out some of our additional healthcare and environmental services as well. If you have any queries or want to get in touch with us, please click here and we will be happy to assist you.

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How To Evaluate Your Current Janitorial Staff

Cleaning cart outside office door with cleaning professional vacuumingDo you know how clean your organization’s facility really is? With everything that today’s facility managers and owners have to keep track of, it can be difficult to carve out enough time to conduct a thorough cleaning staff performance review – but making the time is essential.

Taking time to determine how effective your janitorial staff is will actually help your business succeed. By keeping key areas well stocked, as well as properly cleaned and sanitized, your facility becomes a more welcoming and enjoyable space for both customers and staff. A regular cleaning can even help create a healthier environment by improving air quality and encouraging worker safety and performance.

Since a strong commercial cleaning service can benefit your overall business in a number of ways, it’s crucial that you know exactly how your janitorial team actually performs. Check out our tips and the checklists below to quickly and easily create a janitorial services evaluation form you can use again and again to ensure your facility gets the deep clean you need.

Building Your Janitorial Evaluation Form

To make sure your current janitorial team cleans to your specific standards, we recommend that you generate your own janitorial services evaluation form to cover the areas of most importance to you, like high-traffic and high-visibility areas. Make a cleaning checklist for each area, and include room for additional comments and follow-up requests. You can even identify specific spaces you want cleaned and sanitized on a daily, weekly, monthly, semi-annual and annual basis.

The commercial cleaning professionals at ServiceMaster of Wake County broke down the most common cleaning tasks by room below so you can easily start building your own evaluation form today.


  • Are the floors, counters, stalls and equipment free of stains, odors and debris?
  • Were the proper sanitizers and disinfectants used on each bathroom surface?
  • Were proper cross-contamination methods employed?
  • Did the team restock essentials, including toilet paper, paper towels, hand soap and hand sanitizer?

Kitchen (if your company has one):

  • Were all trash and recycling receptacles emptied?
  • Were the dishes washed and properly put away?
  • Were all surfaces sanitized and cleared of debris?
  • Were the floors cleaned with the right solutions for the flooring type?
  • If applicable, were the refrigerator and other appliances wiped down?

Common Areas:

  • Was all trash and recyclable material removed?
  • Were the floors cleaned with the proper tools and equipment for carpet, tile, hardwood, etc.?
  • Are high-traffic areas free of dirt, shoe prints and stains?
  • If you run your finger along a windowsill, cubicle wall or on top of a cabinet, does it pick up dust? Note: Dusting is a core attribute of commercial office cleaning. If your current janitorial team fails to satisfactorily provide this service, you should be concerned.

Add your own questions to this checklist to create a form personalized to your business. That way, you can better identify if your current cleaning staff is a right fit for your company.

The Real Cost of Poor Cleaning

Ultimately, the most important question to consider when evaluating a commercial cleaning company is whether you feel comfortable communicating with your janitorial team to come up with solutions when issues arise. A performance evaluation won’t change anything if your janitorial team is inaccessible or unresponsive.

When you have a concern, your cleaning crew should be able to respond immediately. If you don’t feel comfortable talking to your service provider, or they don’t fix an issue right away, you may never get the service you and your business deserve. As your business changes, so will your cleaning needs. You need a commercial cleaning partner who is willing to change with you.

If the performance evaluation of your current cleaning company reveals that it’s time for a change, contact the experts at ServiceMaster of Wake County. We have the dedicated janitorial professionals, advanced tools and industry experience you need to get the best service possible. Find out more about our comprehensive, customizable commercial cleaning services today.

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Your dental office cleaning checklist

An image of a clean and well-organized dental clinic.When you visit a dental clinic, what’s the first thing you notice about it? Probably how neat and tidy it is, right? After, keeping patients satisfied and healthy is every dentist’s top-most priority. This is why it is important for dentists to create a dental cleaning office checklist.

Scroll down to find out what to include in your very own dental cleaning office checklist.

Dental Office cleaning checklist:

Take cleanliness to a whole new level by using our commercial cleaning services in your dental clinic. Use this checklist to create a good impression on your patients.

Reception room
Try putting yourself in the patient's shoes and observe the way your reception area looks. You might get surprised. A clean reception area will create a good perception of you and your clinic since that area tends to be the patient's first impression of your office.

With the help of carpet cleaning services, you can get your carpets steamed to make them look brand-new, or replace old and dirty carpets with new ones.

  • Wash your windows to make them look fresh and new.
  • Clean your blinds and drapes.
  • Dusting will help make your furniture look clean and tidy.
  • Reception desk files should be filed in an organized way.
  • The reception desk should be disinfected and clean.
  • It would help if you washed glass entryways to make them look brand-new.

Patient treatment areas
Another major part of a checklist for clinics of all sizes is the treatment areas. Patients tend to measure the quality of their experience at a dental clinic. Hence, it is vital to clean and thoroughly disinfect patient treatment areas with high-quality disinfectants and hire a janitorial cleaning service that well trained in healthcare facility cleaning as well.

  • Disinfect patients’ chairs, armrests, and headrests.
  • The entrance door and door knobs should be disinfected.
  • Dental equipment should be washed properly and disinfected.
  • Windows should be washed, and your drapes should be cleaned.

Make sure the bathroom is clean and is always in good condition. You can hire a janitorial cleaning service to help out in the following ways:

  • Clean your bathroom windows and mirrors.
  • Disinfect and mop the bathroom floor.
  • Clean the areas under the sink and behind the toilet.
  • Your bathroom toilet(s) and sink(s) should be checked for leaks.

Also, the clinic's bathroom should be stocked fully with liquid soaps, toilet paper, and towels. Try keeping good quality soap, hot towels, and regularly spray your bathroom with a pleasant fragrance. Keeping additional hygiene supplies and amenities can help you earn extra points. 

The Team
Cleaning yourself first is more important than anything else. You and your team should take care of their hygiene by keeping hair, nails, and body clean. Your attire should be professional, wrinkle-free, and neat.

The most vital part of your cleaning list should include discarding wastes. One should not leave garbage in dustbins for too long since it leads to the growth of germs and bacteria. Hence, waste should be dumped frequently. Clinical wastes should be discarded per industry-standards; if they are not followed, it can result in heavy fines.

Restocking and re-filling
Restocking and re-filling may not be a part of cleaning, but it is important to refill items like soap, towels and toilet paper. It won’t leave a good impression on your clients if they are washing their hands, and there is no soap and no towels available to wash and dry their hands.

Once that checklist is ready and you know what you need, the next step is to find a reliable commercial cleaning company and you will be good to go!


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Your Break Room is Where Everyone Gathers...Keep it Clean!

Your Breakroom is where everyone Gathers... Keep it Clean!The break room is a safe sanctuary for employees. It provides them with a space where they can unwind and have a few moments away from their busy schedule. It’s there so they can have coffee, lunch or snacks in peace and enjoy the company of their colleagues.  

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Surviving the Flu Season - Best Practices to Preventing a Flu Pandemic in Your Office

A woman sitting on the floor with a blanket wiping her noseThe winter season offers many fun things, such as an opportunity to bundle up in warm clothes, drink lots of hot chocolate, and play in the snow. But along all those exciting things, it also brings some not-so-fun things such as the irksome flu! With the arrival of the chilly winds in the atmosphere comes the perverse flu virus that wreaks havoc everywhere, leading to absenteeism in schools and offices. While most schools try to remain proactive to weather the flu season unscathed and take the necessary measures, many offices don't follow a similar protocol, which leads to sick employees and empty chairs at workplaces. But if project managers and department heads hire relevant services to disinfect the office space and install sanitization stations, they can significantly control the spread of the flu. If you want to have a hundred percent attendance at your workplace, consider taking the following measures.

Keep the Restrooms Clean

Restrooms are the favorite resting place of the flu virus; therefore, you must make arrangements to keep them clean at all times. Hire janitors who will work in shifts around the clock to keep the restrooms sparkling clean.

Hire a Competent Janitorial Service

Aside from the restrooms, the flu virus also likes to dwell on surfaces and various objects in an office, such as tables, pen holders, doorknobs, etc. To keep those points clean, hire a topnotch commercial building cleaning company such as Service Master Clean that will not only clean the exposed areas but also sanitize and disinfect them.

Many cleaning agencies do not know the difference between cleaning, sanitizing, and disinfecting. While all these words are used synonymously, they do not have the same meaning. Cleaning is removing any visible dirt and debris while sanitizing is reducing any bacteria or viruses present on a surface, whereas disinfecting is killing harmful pathogens on different surfaces. Hire cleaners that know the difference between all these cleaning methods so that your workplace is thoroughly cleaned.

Besides making arrangements for cleaning your workplace, you should also set up a vaccine clinic and encourage respiratory etiquette and hand hygiene. Lastly, send sick employees home to keep others safe and healthy.

If you are looking for a commercial building maintenance service, reach out to us at Service Master Clean Wake County. Our workers know how to meticulously clean a place in order to keep its occupants safe. Don't wait for the winter season to sneak up on you and make the necessary arrangements ahead of time.

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Top 3 Ways Regular Cleaning Services Can Save Your Business More than Money

Cleaning cart in the lobby of an office buildingWhen you are considering whether or not your business can afford to outsource your cleaning needs to a professional janitorial services, it’s important to think about not only the initial upfront costs that come with it. A commercial cleaning company like ServiceMaster of Wake County can not only help improve the overall look and impression of your business, but can also save your company money in the long run.

We’ve composed a list of the top three benefits that will save you and your business time, stress, and to save your company money.

1.  As we mentioned in our recent blog posts, The Importance of a Clean Bathroom and How to Make a Good First Impression with your Office Space the cleanliness and appearance of your place of business can really resonate with your customer loyalty and satisfaction.

2.  A clean workplace is a happy workplace and a positive work environment has been proven to increase productivity among employees. When your workplace is clean, your employees perform better.

3.  When your workplace is cleaned and maintained regularly then small issues and problems will be brought to your attention sooner than later and before they become bigger problems.

ServiceMaster of Wake County is here to answer all your questions about how we can help your business save money, prevent stress and provide a positive work environment for your employees and customers. Contact us today for a free estimate and set up your workplace on a routine cleaning schedule.

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The Future of Healthcare Cleaning

The Future of Healt Healthcare facilities need to be absolutely clean so that infections don’t spread and you don’t get sickerhcare CleaningIn the 21st century, as awareness of a greater number of infections is spreading from the right and left of us, hospitals are seeing an ever-growing number of patients.

A hospital or a healthcare center needs to be a place where you heal. However, lately, there is a risk of infections spreading and getting worse even while in the hospital, known as the risk of ‘associated infection.’

In circumstances such as these, you need to make sure that any commercial cleaning services you hire for your hospital in Wake County NC are reliable and ones you can trust.

Why is Hospital Cleaning More Challenging?
Infections associated with improper cleaning of healthcare facilities can affect over a million people worldwide each year. The good thing, however, is that most of these infections can be avoided.

What you have to be sure of is that the commercial cleaning services you hire have proper infection prevention mechanisms in place.

The reason these measures are most important in a hospital is that hospitals are already potential breeding grounds for illness and disease.

For this very reason, the commercial cleaning services you hire for your healthcare facilities are extremely important.

Unclean or not properly cleaned healthcare facilities can be detrimental, since they can be the cause of unwanted and unnecessary illnesses and even death.

How to Pick the Right Cleaning Company?
To make sure you stay on top of things with the future of healthcare cleaning, you will need to pick your commercial cleaning services very carefully.

Any company you hire needs to understand just how crucial infection prevention is and can be. Make sure to opt for a company that holds a Certification of Mastery in Infection Prevention (CMIP).

This ensures that the company understands all the dangers of healthcare cleaning done wrong or taken too lightly.

At ServiceMaster, Wake County, we make sure to provide professional, commercial, licensed cleaning services to all our customers across Wake County, NC and beyond! Visit our website for more details!

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ServiceMaster Clean Wake Can Help You Get Back in Business

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ServiceMaster Clean Wake County can help you give your employees and customers the confidence to adjust to the new normal. As the country begins to relax stay at home orders and businesses reopen, companies must have plans in place to further reduce the spread and threat of the current virus.






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What’s the Difference Between Cleaning, Sanitizing and Disinfection?

Cleaning Sanitizing Disinfection Flyer ServiceMaster Clean Wake County has years of experience cleaning and disinfecting hospitals, commercial spaces, and other facilities that are at risk for exposure to various infectious diseases. Cleaning removes germs, dirt, and impurities from surfaces or objects. Sanitizing lowers the number of germs on surfaces or objects to a safe level, as judged by public health standards or requirements. Disinfecting kills germs on surfaces or objects. Disinfecting works by using chemicals to kill germs on surfaces or objects.

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A Safe Workplace Directly Impacts the Bottomline

Safe Workplaces Impact Bottom Line Flyer

ServiceMaster Clean Wake County has years of experience cleaning and disinfecting hospitals, commercial spaces, and other facilities that are at risk for exposure to various infectious diseases. Our expert, high-quality cleaning starts with training and a thorough, scientific common-sense approach. Using the most effective products and protocols to break the chain of infection helps protect you, your customers, and your spaces.

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ServiceMaster Clean - The Industry Leader in Healthcare Cleaning Services

Someone looking at XRAYSAny form of commercial cleaning, be it retail store cleaning or corporate cleaning, requires specialized knowledge and techniques to get sparkling surfaces and spaces. Most facilities that use commercial cleaning services are some of the busiest enterprises in town, so they cannot afford a lousy cleaning job because that will interfere with their work. An ill-kempt working space affects the efficiency of its employees and puts off clients. While that holds true for all community places, it is exceptionally accurate in the case of healthcare facilities.

If a healthcare facility is not adequately scrubbed and sanitized, it will turn away patients and bring down the efficiency of staff members. Plus, it will be harmful to patients with weak immunity. Sick people are more susceptible to picking up infections and viruses in an unclean environment. Therefore, a medical facility must have a pristine state of cleanliness so that its patients recover faster and stay safe.

Hiring the Right People for Healthcare Cleaning
So how can a healthcare center have an immaculately sanitized environment? It’s simple, by hiring the best healthcare cleaning services in town such as ServiceMaster Clean of Wake County.

Healthcare cleaning demands a number of specialized cleaning procedures and medical awareness. Cleaners employed at a medical center need to have the know-how of medical methods and tools, so they know how to disinfect those correctly. Also, they need to know how to work around bloodborne pathogens to keep everyone safe and healthy. Therefore, you need to hire competent and experienced cleaning professionals for your healthcare facility.

If a company offers you a great deal but claims only to have experience in office cleaning, don’t hire them because they are most likely to be unaware of the proper protocol for healthcare cleaning. When hiring a cleaning service, make sure their employees are well-trained and know how to meet the needs of a healthcare facility.

ServiceMaster Clean for the Ultimate Clean!
We at ServiceMaster Clean of Wake County train our employees rigorously to prepare them for healthcare cleaning. Our training program focuses on the following areas.

  • Basic safety requirements
  • Bloodborne pathogen safety
  • Wearing and handling personal protective equipment (PPE)
  • Sharps precautions and handling
  • Laundry precautions and handling
  • Reading, understanding and following specific signage and labels
  • HIPAA regulations
  • Exposure control plans
  • HazMat/HazCom procedures
  • Proper hand hygiene
  • Principles of microbiology
  • By hiring us for your medical facility, you will ensure a healthy and clean environment for your patients and staff.

If you have any other cleaning needs and are looking for commercial cleaning services in Raleigh, NC, contact us now. We have over 65 years of commercial-building-maintenance experience. We offer all kinds of cleaning services; from retail cleaning to school cleaning, we have it all. Reach out to us today for store cleaning, office cleaning, or healthcare cleaning at the most reasonable rates.

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High Touch Cleaning Checklist

High Touch Healthcare Hand hygiene is the #1 way to prevent the spread of pathogens. Because high touch items are common pathogen transmission vectors, raise awareness of frequent hand hygiene while performing routine cleaning and disinfecting these items to help reduce infection risk.

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Our Extensive Training Provides the Best Clean

Our employees have been given extensive and customized training specific to the healthcare environment. Comprehensive training focuses on the needs of healthcare facilities, including proper ways to prevent infection in an exam room and completing a terminal clean in an operating room.

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Finding a Reliable Commercial Cleaning Company

Clean Hospital reception areaYou must keep your business facility clean and sparkling at all times. Customers won’t want to return to a store that isn’t tidy, and your employees won’t want to work at your store or your company either. Whether it is a commercial building or a retail store, you need commercial cleaning services to keep your facility in top shape.

Numerous cleaning companies are operating in North Carolina today, but finding a reliable commercial cleaning company is a challenging task. Whether you’re looking for cleaning service providers for your store cleaning, retail cleaning, or commercial building maintenance, you need nothing but a reliable company – one that you can trust completely. Let’s have a look at some tips that will help you choose a reliable commercial cleaning company.

1.  Inquire About Their Experience and Reputation
Before hiring a commercial cleaning company, make sure to inquire about their experience and ask around to see how well reputable it is. Ask for references so that you can clear any doubts that you may have. A reliable commercial cleaning company will not hesitate to provide any information that you ask for.

You’ll need a highly professional and reputable company to do the job because the cleaners will be working at your facility even after all the employees have left. You can’t just trust any company with your facility, can you? Moreover, the more experienced a company is, the better the cleaners will be at their job.

2.  Inquire About Employee Screening and Training
As we mentioned above, you can’t have any unreliable people working at your facility. Therefore, when you’re in talks with a cleaning company, ask them about their employee screening process. See if they run background checks on their employees before hiring them. Moreover, another good practice is to ask whether or not the company in question adequately trains its employees or not.

You must know that the staff working at your premises know their job and are aware of all the protocols and precautions that must be in place.

3.  Hire A Company with Full-Service Capability
Commercial cleaning isn’t just sweeping up and vacuuming. It is a lot more than that. If you don’t hire a company with a full-service capability, you’ll have to hire separate vendors for each area, like floor cleaning, HVAC cleaning, carpet cleaning. Hiring a commercial cleaning company with full-service capability will mean that a single company will look after all the aspects of your commercial cleaning, and you won’t have to worry about running after numerous vendors.

4.  Check Whether the Company Is Insured
Always check whether the cleaning company is insured before signing on the dotted line. A reliable commercial cleaning company will have all the necessary insurance policies in place. General liability, worker compensation, theft insurance, umbrella liability, etc. are all the policies that a cleaning company must have. Asking the company for a Certificate of Insurance (COI) is also a great way to know whether they’re legit!

If you’re looking for a reliable commercial cleaning company for your commercial building cleaning in Raleigh, NC, ServiceMaster Clean is the ultimate go-to option for all your commercial cleaning needs.

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Keep Your Office Clean by Anticipating These 4 Changes

Commerical Vacuum cleanerThe best solution to a cleaning problem is to prevent it from occurring in the first place. This holds true as far as commercial building maintenance is concerned as well. By taking a proactive approach when it comes to commercial cleaning, not only to prevent a bigger mess from emerging later but also to save up on the cleaning cost. Keep your office clean by anticipating these 4 changes with taking action accordingly.

1. Weather
Changes in weather should be taken into account in how much and how frequently your office would require cleaning. In spring for instance, when the snow is melting and the ground is muddy, you are likely to need cleaning. Meanwhile, in late summer, when the weather is dry and leaves have yet to fall, you shouldn’t require as much cleaning.

2. Construction Projects
A construction project, any office upgrade, or repair works can greatly complicate a cleaning task. To prevent a mess later or overwhelming your cleaning crew, it is important that you notify them in advance as well as to consider measures that can reduce the spread of the mess that construction or repairs would naturally create.

3. Foot Traffic
The frequency of people coming and going through your office is bound to affect the cleaning effort. During times of heavy foot traffic such as when the company is having a mass hiring, hosting an event or just having more people coming and going in general, keeping the office spotless can be really difficult. Avoid predicaments by anticipating the traffic levels in advance and adjusting the cleaning measures accordingly.

4. Flu Season
During certain times of the year, people are at a higher risk of catching the flu or cold. Due to the closed office environment, just one ill-person can potentially contaminate the entire office and make everyone sick. Special care will be needed by the cleaning crew to ensure that the catch of infection is minimized. This can include using disinfecting agents and regularly cleaning frequent contact areas such as doorknobs.

Hire Our Service
If you have a doctor’s office, retail, or any other types of commercial space in Raleigh, NC, and the surrounding areas, please consider Service MasterClean of Wake County as your prime choice for the cleaning job. Service Master Cleaning and Janitorial Services – Clean Office. Professional Service. Fair Price. Call 919-981-6553.

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Keeping Your Office Clean by Anticipating Changes

A working space with clean chairs and floors As much as we love the cold winter breeze slowly being replaced by the warm and balmy air of the spring season, you can’t ignore the effects of the weather changes on homes and offices. Heavy downpours, thunderstorms, and snowstorms can make the indoor spaces really dirty, no matter how much you clean it.

In offices, especially, as people walk in with muddy or wet shoes, it can be quite a challenge to keep the floors clean, hygienic, and dirt-free at all times.

However, there are many ways to deal with that problem.

Be Proactive
Firstly, you can start by anticipating the changes and taking appropriate measures for it. For instance, if the weather forecast predicts heavy rainfall sometime during the day, you can keep a doormat at every entrance for employees to wipe their shoes clean. That’s called a ‘proactive’ approach to the impending problem instead of a ‘reactive’ one.

Commercial Cleaning
It’s not only weather changes that can affect the indoor cleanliness, but also any construction project that might be going in an area of your office. If your office facility is undergoing renovations or repairs, you can expect all types of dirt and debris within the office premises. In such cases, the best thing to do is to hire commercial cleaning services. From carpet cleaning to hard-surface floor care to leather care, these professional services take care of literally everything! It is best to schedule regular cleanup sessions of your office in order to keep it clean and promote a healthy work environment at all times.

Disinfect Regularly
During the winter season, you can expect more and more people to get affected by the cold and flu. Inevitably, these people will be bringing in nasty germs that are often super contagious and can easily make people around you sick. You should be prepared for all these changes by making sure that every little thing in the office is disinfected on a regular basis. This includes the keyboard, doorknobs, handles, latches, the dispenser, and the refrigerator handle, to name a few. Also, get the affected employees to wear surgical masks to prevent the germs from spreading around.

Additionally, you can ensure the following factors in order to keep germs at bay and encourage cleanliness in the office:

  • Sanitizing shared office equipment and supplies
  • Allowing sick employees to stay home until they get better
  • Keeping a supply of disinfectant wipes in bathrooms and on office desks

If you happen to reside in Raleigh, NC and are looking for commercial cleaning services for your office, contact us today at Service Master Clean for thorough and regular cleaning of your entire office. We have different types of cleaning services available from which you can choose as per your requirements and needs.

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What Is the HCAHPS Score and What Does It Mean for You?

 Patients came to the clinic for a check-upHCAHPS, also known as the Hospital Consumer Assessment of Healthcare Providers and Systems, is a form of a public survey completed by patients to give their feedback about their experience at a particular clinic or hospital in a particular area. This is a national standardized survey required by the CMS – The Centers for Medicare and Medicaid Services.

Now that you know what HCAHPS is, let’s find out what this survey entails and what the result of this survey means for you and the healthcare organization.

About the HCAHPS Survey
HCAHPS is the type of survey that records the patient’s overall experience at a clinic or hospital. This means that the patient has to fill in about their experiences of communication with doctors and nurses – Were they patient and respectful? Did they speak to you politely? Did they treat you fairly? Etc.

The patients also have to share their opinion about the hygiene and sanitary conditions of the clinic/hospital and other important considerations, including the efficiency of the staff, transparent pricing, openness to technology, etc. The survey is available in multiple languages (German, English, Spanish, Chinese, Portuguese, etc.) and is conducted after the patient is discharged from the hospital. It is usually regulated between two to forty-two days in all the major hospitals in the United States. Research shows that over 3 million patients participate in the survey every year.

The survey follows a strict protocol for data sampling, data collection, coding, and final submissions. The result allows careful observations and meticulous comparisons between different hospitals. The HCAHPS score also gives the hospital committee and management a chance to assess where their hospital stands among its competitors.

The HCAHPS Results
The HCAHPS result is as important as the survey itself. It gives an insight into the patients’ views about the hospital, its doctors, nurses, and overall care that is offered. The survey results are displayed on the internet for the public to see. Hence, the HCAHPS score directly impacts the reputation of a healthcare organization.

If you’re looking for professional commercial building maintenance services, look no further than ServiceMaster Clean. The professional team at ServiceMaster Clean holds expertise in commercial cleaning services that can turn any commercial space (such as your hospital) spotless and sorted!

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A Letter to Our Clients

Together, we are facing a truly unprecedented situation. The global coronavirus pandemic is affecting our families, our businesses, our communities, and our way of life. While many of us are feeling uncertainty in our lives, I know we’ll rise up to the challenges this crisis presents.

The well-being, health, and safety of people remain our top priority. We are doing everything we can to keep our employees and communities safe by:

  • Emphasize hand hygiene by all employees.
  • Emphasize respiratory etiquette by all employees.
  • Actively encourage employees who have symptoms of acute respiratory illness to stay home until they are free of fever (100.4° F or lower as measured by an oral thermometer) and other symptoms for 24 hours without medication.
  • Make sure employees notify their supervisors if they have a family member who is sick at home with COVID-19.

ServiceMaster Clean Wake has many years of experience cleaning and disinfecting hospitals and other facilities that have been at risk for exposure to various infectious diseases. We rely on our experience and a scientific, common-sense approach that is thorough and cost-effective. We provide protective measures for our staff and take security and privacy into consideration to protect our customers and their facilities.

We only use disinfectants that are on the CDC's List N as approved for use against COVID-19. We follow the CDC’s personal protective equipment and safety recommendations. The current flu season, along with the outbreak COVID-19, offers an opportunity to reinforce the importance of keeping employees’ workspaces clean, safe, and healthy. Our experience and training in health care spaces afford us the ability to promote safe practices for infection prevention within all businesses. Aligned with the CDC recommendations, ServiceMaster Clean Wake has preventive solutions for all types of illnesses as well as COVID-19.

We extend our heartfelt wishes for a full recovery for those who are affected by the virus. And we're truly inspired by the selfless healthcare workers who are on the front lines working tirelessly to care for people in need.

We appreciate your support in safeguarding the health of our community and contributing to the world’s efforts to contain the outbreak. It’s a privilege to represent our strong and dedicated employees as well as serve you, our clients. If you need us, please feel free to reach out.

bobs sig
Bob Daniels
President and Owner, ServiceMaster Clean of Wake County


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Preventive Considerations for Mitigating Infection Risk

As experts in creating clean, safe and healthy environments, we at ServiceMaster Clean Wake would like to share our expertise to help you enhance preventive protocols for your office.

The current flu season, along with the outbreak of a newer pathogen, COVID-19, offers an opportunity to reinforce the importance of keeping employees’ workspaces clean, safe, and healthy. Our experience and training in health care spaces afford us the ability to promote safe practices for infection prevention within all businesses. Aligned with the CDC recommendations, ServiceMaster has preventive solutions for all types of illnesses as well as COVID-19.

Actionable COVID 19 plans for businesses today:

CDC Recommendation:

  • Emphasize hand hygiene by all employees.

ServiceMaster Solutions:

  • Perform frequent hand washing using soap and water for 20 seconds (sing Happy Birthday twice) or use hand sanitizers that contain at least 60% alcohol.
  • If possible, use no-touch dispensers (e.g., paper towels, sinks, soap).
  • Post ServiceMaster hand hygiene process posters in handwashing areas.
  • Keep an adequate supply of products and monitor shelf life.

CDC Recommendation:

  • Emphasize respiratory etiquette by all employees.

ServiceMaster Solutions:

  • Employees should cover the nose and mouth nose with a tissue when coughing or sneezing. If tissue is not available, use elbow or shoulder to cover your mouth.
  • Provide tissues and no-touch trash cans and other disposal receptacles for use by employees.

CDC Recommendation:

  • Perform routine environmental cleaning focused on high-touch surfaces.

ServiceMaster Solutions:

  • Clean and disinfect high-touch surfaces in the workplace nightly, focusing on common gathering areas (e.g., door handles, light switches, stair rails, elevator buttons, phones, microwaves, coffee stations, sink handles, water fountains, chair arms, shared workstations or learning materials, dining tables).
  • Provide disposable wipes for employees to clean and disinfect commonly used or high-touch surfaces between use.

CDC Recommendation:

  • Encourage sick employees to stay home, separating and avoiding close contact with people who are sick.

ServiceMaster Solutions:

  • Actively encourage employees who have symptoms of acute respiratory illness to stay home until they are free of fever (100.4° F or lower as measured by an oral thermometer) and other symptoms for 24 hours without medication.
  • Maintain flexible policies, consistent with public health guidance, that permit employees to stay home.
  • Avoid close contact with people who are sick.
  • Avoid touching your eyes, nose, and mouth.

CDC Recommendation:

  • Advise employees to take safe travel steps.

ServiceMaster Solutions:

  • Check CDC travelers’ health notices, especially when traveling internationally.
    Have a plan for employees if they become sick during travel; promptly call a provider for help if needed.

CDC Recommendation:

  • Additional measures with COVID-19: Employees who are well but have a family member with COVID-19 should notify their supervisor and other employees in the workplace

ServiceMaster Solutions:

  • Make sure employees notify their supervisors if they have a family member who is sick at home with COVID-19.
  • In that case, notify other employees of potential exposure while maintaining confidentiality.
  • If possible, have plans in place for working remotely in the event of an outbreak.

Frequently asked questions about COVID 19:

What is Coronavirus, COVID-19?
COVID-19 is an enveloped virus causing mild to severe respiratory illness that can spread from person to person. It was first identified during an investigation into an outbreak in Wuhan, China.2
What are the symptoms of COVID-19?
Symptoms can include fever, cough, and shortness of breath, which may appear 2-14 days post exposure.

How does COVID-19 spread?
The virus is thought to spread mainly from person to person between those in close contact (within ~6 feet) and through respiratory droplets produced when an infected person coughs or sneezes. It may be possible for a person to get the virus by touching a surface or object and then touching their own nose, mouth, or possibly eyes, although at this time this is not thought to be the main way the virus spreads.2

What are simple, everyday actions to help prevent the spread of respiratory viruses?

  • Avoid close contact with people who are sick.
  • Avoid touching your nose, mouth, and eyes with unwashed hands.
  • Wash your hands often with soap and water for at least 20 seconds. If soap and water are unavailable, use alcohol-based hand sanitizer with at least 60% alcohol.2

Which disinfectants are effective against COVID-19?
Because the virus is so new, the EPA has not tested and established efficacy protocols or inactivation claims. The EPA has issued “Guidance to registrants: process for making claims against emerging viral pathogens not on EPA-registered disinfectant labels,” 3 which at this time establishes approved products. An eligible product must meet the criteria in the document in order to make limited claims about disinfectant efficacy.

ServiceMaster disinfectants that can make this claim in line with dwell times and product labels are Peridox, Virex Plus, Sanimaster 7, Sanimaster 6, and Decon 30.

What is disinfectant dwell time?
Dwell time is the required period that a surface must remain wet in order for a disinfectant to achieve full efficacy.

In closing:
It is important to keep in mind that COVID-19 is a new and emerging pathogen. Regulators are just beginning to understand COVID-19 — how it spreads, the incubation period, length and severity of illness — knowledge that will develop over time. We will continue to update you as the CDC, EPA, FDA, and OSHA provide more information.

We also want you to know that, while we hope it will not be necessary, ServiceMaster Clean Wake is qualified and equipped with the required protocols and processes should any pathogen outbreak occur within your facility. Please call us at 919-981-6553 or contact us if we can be of service.

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COVID-19 Exposure Reduction: Handwashing

Proper hand hygiene is the #1 way to reduce the risk of infection. It is important to wash hands frequently and properly with soap and water for at least 20 seconds.

Please feel free to use or share this PDF flyer however you may need to.

We also want you to know that, while we hope it will not be necessary, ServiceMaster Clean Wake is qualified and equipped with the required protocols and processes should any pathogen outbreak occur within your facility. Please call us at 919-981-6553 or contact us if we can be of service.


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