What Is the HCAHPS Score and What Does It Mean for You?
A Letter to Our Clients
ServiceMaster Clean Wake has many years of experience cleaning and disinfecting hospitals and other facilities that have been at risk for exposure to various infectious diseases. We rely on our experience and a scientific, common-sense approach that is thorough and cost-effective. We provide protective measures for our staff and take security and privacy into consideration to protect our customers and their facilities.
We also want you to know that, while we hope it will not be necessary, ServiceMaster Clean Wake is qualified and equipped with the required protocols and processes should any pathogen outbreak occur within your facility. Please call us at 919-981-6553 orcontact usif we can be of service
President and Owner, ServiceMaster Clean of Wake County
What is the HCAHPS Score and What Does it Mean for You?
HCAHPS, also known as the Hospital Consumer Assessment of Healthcare Providers and Systems, is a form of a public survey completed by patients to give their feedback about their experience at a particular clinic or hospital in a particular area. This is a national standardized survey required by the CMS – The Centers for Medicare and Medicaid Services.
The HCAHPS Results
The HCAHPS result is as important as the survey itself. It gives an insight into the patients’ views about the hospital, its doctors, nurses, and overall care that is offered. The survey results are displayed on the internet for the public to see. Hence, the HCAHPS score directly impacts the reputation of a healthcare organization.